How to Cancel Your Xbox Live Gold Subscription

Although Xbox Live Gold has a number of perks, such as monthly free games, it doesn’t make sense to keep your subscription if you aren’t constantly using the Xbox network service. You must follow certain very particular steps to cancel your Xbox Live Gold subscription, or Microsoft will continue to charge you each time it comes up for renewal, whether you just want to take a break or you’re done with the service permanently.

Cancel Your Xbox Live Gold Subscription

How to Cancel Xbox Live Gold

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The Xbox website is the simplest way to cancel Xbox Live Gold without speaking with a customer support representative. You can use this site to cancel your subscription right now, turn off your recurring subscription, or even request a refund for any remaining Xbox Live Gold subscription time.

  1. Log in to the Xbox Network account associated with your Xbox Live Gold subscription at xbox.com.
  2. In the upper right corner of the page, click your profile symbol.
  3. Subscriptions should be chosen.
  4. On the Services & subscriptions tab, look for the Xbox Live Gold area.
  5. Choose Cancel.
  6. Select Next after deciding whether or not to cancel your subscription immediately.
  7. Select Confirm cancellation.

How to Disable Auto-Renewal on Xbox Live

You can turn off automatic renewals right now if you’re currently using Xbox Live Gold but are concerned that you’ll quit using it and forget to cancel. This allows you to keep using Xbox Live Gold and keep access to the free games that come with the subscription while it’s valid, but you won’t end up paying a lot of money for renewal later.

Turning off Xbox Live Gold auto-renewal is similar to canceling the service, and you have the option to cancel future payments when you cancel. When you disable recurring billing, you’ll still have access to all Xbox Live Gold benefits until your current subscription period expires. If you’re still utilizing the service at that point, you can manually renew it.

Here's how to turn off Xbox Live Gold auto-renewal:

  • Log in to the Xbox Network or Microsoft account linked with your Xbox Live Gold subscription at xbox.com.
  • In the upper right corner of the page, click your profile symbol.
  • Subscriptions should be chosen.
  • The Payment Settings section can be found here.
  • Change is the option to choose.
  • Select Recurring billing should be turned off.
  • Select Confirm cancellation.

When You Cancel an Xbox Live Subscription, What Happens?

One of two things can happen if you cancel your Xbox Live Gold subscription:

  • Nothing happens right away if you cancel your Xbox Live Gold recurring payment or switch off automatic renewal. Until your Xbox Live Gold subscription expires, you have access to all Xbox Live Gold features.
  • You lose access to all Xbox Live Gold services, including online play, voice chat, and Games With Gold, if you cancel your subscription and receive a partial refund.

Even if they don’t have an ongoing Xbox Live Gold subscription, Xbox Live users with Xbox 360 consoles who received free titles through the Games With Gold programme are able to keep and play those games.

Games delivered through the Games With Gold programme are only available as long as your Xbox Live Gold subscription is current. You will lose access to Games With Gold if you cancel your subscription. If you subscribe again in the future, you’ll be able to play these games again, but they’ll be unavailable as long as your Xbox Live Gold membership is cancelled.